Before being allowed into the home of a Service User, all staff will have undertaken a full DBS check and successfully completed a 5 day induction and supervised shadowing shifts to ensure they are fully competent in all aspects of the service we provide.

All staff are able to:

  • Access and understand protocols to enter and make secure, the person’s home, to keep the home and service user safe and secure when carrying out duties
  • Access, understand and carry out activities required to support the person, in accordance with the risk assessment and Service Delivery Care Plan
  • Contact and communicate any problems and issues when carrying out their duties
  • Deal with confidentiality and security of information in ways which comply with legal and organisational policies.

How we conduct and manage our service

We carry out regular Spot Checks and Supervision and carry out a quality audit questionnaire.

Here’s what some of our team have to say about their roles: