Is Abacare registered with the appropriate bodies / professional associations?

Yes, we are registered with the Care & Social Services Inspectorate Wales, the Information Commissioners Office, and the United Kingdom Home Care Association (UKHCA)

How long will my carer stay for?

For as long or as little as you need. This will be determined once we have discussed your needs and may be as little as 2 hours a day or as much as Live-In care (24 hrs a day 7 days a week)

How do I know my carer will stay for the agreed time?

All our Social Care Workers are issued with a monitor that lets our head office know the arrival and departure times at each persons home. This is to ensure that all our Service users are given the full time agreed and to ensure that if anyone fails to arrive, we are immediately aware of the situation and can deal with the matter at once.

What is live-in care?

The carer stays in the service users home on an ongoing basis. They will help to promote independence, in a kind and caring manner, can fulfil personal care and general household duties. The level of care provided varies, depending on the individual needs. It can range from general companionship and housekeeping to high dependency, intensive personal care.

What areas of the country do you cover for Live in Care?

Abacare will guarantee cover across England and Wales. We maintain a strong pool of trained and qualified carers who are able to travel at short notice. All of our carers are managed from our offices North Wales.

How much does it cost?

The basic cost for live- in care is from £650 per week. The cost will depend on the level of care that we have been asked to provide, and an individual assessment will be made. Abacare have lots of experience working with multi-source funding and will try and accommodate most circumstances.

How can the care be funded?

There are many ways that care can be funded, including local council support, private funding and direct payments schemes. Please feel free to call for advice on 0800 612 0411.

How long does the care last?

As long or as short as you would like it to (we do have a minimum service of 2 weeks for short term respite care).

Who are your carers?

Our care workforce is representative of the diverse needs of clients. We maintain a strong, consistent base of live in care staff Our carers come from a wide variety of backgrounds and range in age from 18 to 70. We have both female and male carers many of whom are drivers. Abacare make every effort to maintain continuity of care for each service user providing the service is working well.

What tasks will they complete?

  • Assisting the person to get up and dressed or undressed and going to bed Helping the person to have a wash, shower or bath including washing of hair, shaving and oral hygiene
  • Assisting a person with their toilet requirements
  • Helping the person eat their food and to take a drink
  • Assisting the person with their medication or other health related task in accordance with an agreed policy
  • Cleaning teeth and/or dentures
  • Cleaning glasses and hearing aids and assisting with putting them on
  • Assisting with getting out of a chair
  • Personal support of a confidential, sensitive or specialist nature

Domestic Tasks are also provided if required and may include:

  • Cleaning areas where hygiene rules apply, including baths, sinks, toilets, commodes, ovens, work surfaces, crockery and cutlery.
  • Laundry and ironing
  • Changing and making the bed
  • Preparing and cooking food, making drinks
  • Assisting with shopping
  • Cleaning interior windows
  • Vacuuming of carpets and washing floors
  • Collecting pensions and prescriptions
  • Emptying and cleaning commodes

Will they be able to look after my pets?

As long as you stipulate that this is a care requirement we will ensure that the carer placed is comfortable looking after your pet as well as they look after you.

How are they trained?

All Abacares’ carers attend our intensive Induction Training programme at our Head Office. The topics covered include, Moving and Handling; Health and Safety, Food Hygiene, Safer Handling of Medication, Emergency First Aid, Principles of Care, Role of Care Worker, Needs of Service User, Incontinence Care, Basic Infection Control and Abuse Awareness of Vulnerable Adults. Time is also then spent shadowing an experienced carer in a service user’s home.

What if I don’t get on with my carer?

Before starting a care package our Care Managers spend a lot of time finding a suitable carer with the correct skill and experiences to provide the best possible care and compatibility. We provide carer profiles before any carer is confirmed to promote your choice. As our Care Managers have direct contact with both carer and service user and are able to easily identify if something is not working well. As the routine starts to settle and relationship forms any initial fears quickly disappear, however, if you are not happy a phone call to your care manager who will organise a change of carer normally within 24 – 72 hours.

Have the carers undergone a Criminal Records Bureau check?

Abacare uses a recognized umbrella organization with the Criminal Records Bureau. All of our carers undergo a thorough CRB check as part of their initial interview as well as being checked against the POVA and POCA lists. Every reference is cross checked and we speak directly to referees as part of our initial interview check

What will I be expected to provide?

If you are having a Live in carer, then the carer will need their own room, bed and linen and somewhere to hang their clothes. You will also be expected to provide the resources for their meals. If you are simply having a domiciliary call for a few hours a day, then you will be expected to provide cleaning materials when required.

How will my care be managed?

A designated Care Manager will be responsible for the allocation and ongoing supervision of the live in care that you receive. Your initial care needs will be discussed with one of our managers at the time of your booking or enquiry.

What will happen if the regular carer is sick or goes on holiday?

Once your live in care package starts we will GUARANTEE cover. Should your regular carer be sick we will immediately arrange cover until they are better. In this circumstance we cannot guarantee that the intermediate carer will be able to fulfil exactly the same criteria eg, driving although we will make every attempt possible to closely meet your criteria. Holidays are only authorized well in advance with the Care Manager so that suitable replacements can be allocated.