Care Services

We deliver care and support for a range of needs and requirements including but not limited to people with:

  • A Physical Disability
  • Dementia
  • An Acquired Brain Injury
  • A Learning Disability
  • Alzheimer’s Disease
  • A Spinal Injury
  • A Mental Health Issue
  • Palliative Care
  • Complex Neurological Difficulties

Or who may require assistance for

  • Attending appointments or events
  • Travel abroad/UK
  • Respite Care
  • Attending University or College

We aim to support Service Users to maintain the maximum degree of independence possible and we do this through:

  • Recruiting and retaining the best staff
  • Providing excellent training to all staff before they start work for us
  • Providing 24/7 support to Service Users and Staff
  • Upholding a strong set of core values
  • Robust performance monitoring to deliver continuous improvement maintain high standards of compliance
  • Working with our Service Users to produce Person Centred Care Plans to meet their individual needs and preferences
  • Treating people with respect, honesty and dignity and empowering them to remain as independent as possible.

Personal Care is defined as undertaking any activity that requires a degree of close personal and physical contact with a person, regardless of age who, for reasons associated with disability, frailty, illness or personal capacity are unable to provide it for themselves without assistance. These activities include, for example:

  • Assisting the person to get up and dressed or undressed and going to bed
  • Helping the person to have a wash, shower or bath including washing of hair, shaving and oral hygiene
  • Assisting a person with their toilet requirements
  • Helping the person eat their food and to take a drink
  • Assisting the person with their medication or other health related task in accordance with an agreed policy
  • Cleaning teeth and/or dentures
  • Cleaning glasses and hearing aids and assisting with putting them on
  • Assisting with getting out of a chair
  • Personal support of a confidential, sensitive or specialist nature

Domestic Tasks are also provided if required and may include:

  • Cleaning areas including baths, sinks, toilets, commodes, ovens, work surfaces, crockery and cutlery
  • Laundry and ironing
  • Changing and making the bed
  • Preparing and cooking food, making drinks
  • Assisting with shopping
  • Cleaning interior windows
  • Vacuuming of carpets and washing floors
  • Collecting pensions and prescriptions
  • Emptying and cleaning commodes
  • We also help look after pets if required

All cleaning materials and equipment needed to complete the tasks will be supplied by the service user.