Abacare carers considered ‘part of the family’

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Betty Polkinghorne from Trecynon in Aberdare says she considers her Abacare carers to be a part of her extended family (2018).

Eighty-nine-year-old Betty is keen to disprove the misconception that receiving care can be like having strangers in your home as she says her carers, Cerys Harding, Vanessa Dunley, Maria Rogers and Karen Curtis, have been a great source of support to her.

She said: “I have been receiving care from Cerys, Vanessa, Karen and Maria since 2016 and at first I thought it would be uncomfortable to have people I didn’t know coming into my home to care for me, but they were all extremely friendly, helpful and caring and put me at ease straight away.

“I never thought that I would consider my carers to be more like a part of my extended family, but they have been incredible and I really look forward to seeing them as they brighten my day.”

Betty’s carer Cerys said: “I am thrilled to hear how happy Betty is with the care that we provide. Visiting her is a highlight of our day and we get on extremely well, it is lovely to hear that she considers us to be part of her extended family and we definitely feel the same way.

“I really enjoy working as a carer as I meet lots of lovely service users and the Abacare team are great to work with. Working in care is very rewarding and a fantastic industry to make a career for yourself in, which I am in the process of doing. I would recommend working in care to anyone who is kind and caring and wants to help others as they might find it can be their vocation in life.”

Our core values, instilled into every staff member, include ‘make us proud’, ‘focus on our service users’ wellbeing’, ‘communicate, listen well and speak with respect’, ‘be passionate, honest, caring and considerate’, ‘recruit and develop the very best’ and ‘lead by example’.

Sarah Williams, Registered Manager at our RCT office, said: “It is brilliant to receive such positive feedback for our carers, they are a real credit to the company.

“As part of our campaign to tackle social isolation we purposely match up carers and service users with similar interests and personalities so they have something in common and something to chat about to make the transition much easier. In this case it has worked fantastically well.

“It is particularly important in more rural areas of the country, such as Aberdare, as sometimes our carers are the only faces our service users will see each day.

“We would encourage anyone who is caring, honest and reliable and who is thinking of a career in care to get in touch with us for a chat by calling 01443 742645. They will be able to speak to a member of the team and get a much better idea of what’s involved in care work.”